When working in QA you will receive tickets submitted by clients, support, or various other people. It is your job to go through them using these 5 steps.
Receive (the ticket)
Verify (that it is a problem)
Justify the Problem (is it user error over defect)
Report Problem (to engineering)
QA Hipster is a Quality Assurance Technical Lead for an software company, mostly working with Macs. I have been in the field since September 2013, and have a bachelor's degree in Management Information Services. I started my studies at Iowa State in Software Engineering. I have been working on moving my company forward with the latest QA techniques.